Quick guide · 4 steps

Text orders: Valérie’s method

Copy her message, replace the products, and send it. Customers reply to the Farmzz number, you receive an alert, and every actionable reply stays tied to the text that triggered it.

Valérie Francoeur explains that her customers order directly by text
Valérie Francoeur, Jardins de givre: interested customers simply send their orders by text. The original conversation is in French.
01

Copy this text

Only replace your name, farm, and products. Keep the instruction asking customers to reply to the Farmzz text.

Recommended template

Subject: This week’s surplus

Hi [first_name],

It’s [your first name] from [farm name]!

Our surplus this week:
[Product 1]
[Product 2]
[Product 3]
[Product 4]

To order, reply to this Farmzz text with the products and quantities you want.
See the detailed template Valérie used

Version with formats

Subject: Surplus S27

Hi [first_name],

It’s [your first name] from [farm name]!

Looking for something fresh? Here is our surplus:
Garlic scapes (bunch and 1 kg)
Tomatoes
Cherry tomatoes (box and 1 kg)
Peppers
Eggplant
Green onions
Cucumbers
Zucchini

To order, reply to this Farmzz text with the products and quantities you want.
02

Send it with Farmzz

  1. NotificationsOpen the Notifications section.
  2. New SMSPaste the template and choose subscribers.
  3. SendCheck the products and the text preview.
03

Expect these two replies

Customers reply to the same Farmzz text with either an order or a question.

Order

“4 boxes of cherry tomatoes + 3 bunches of garlic scapes.”

Question

“Do you deliver to St-Leonard?”

The two texts customers see

First they receive your farm notification. After they reply, Farmzz confirms that the farm has been notified.

Text 1 — your farm notification

Sent to subscribers from Farmzz.

Hi Helen, it’s Valerie from Jardins de givre!

Our surplus this week: cherry tomatoes, garlic scapes, cucumbers and zucchini.

To order, reply to this Farmzz text with the products and quantities you want.

Text 2 — Farmzz confirmation

Sent after the customer’s order or question.

Thanks! You replied to Farmzz’s automated number.

I’ve just notified the farm about your reply.

At the same time, you receive an alert

For an order or question, Farmzz sends you the customer’s name, phone number and complete message.

Farmer alert

Example for an automatically classified order.

Order to prepare

From: Helen
Phone: [customer number]
Message:
“I’ll take 4 boxes of cherry tomatoes and 3 bunches of garlic scapes.”
04

Open the sent notification

In Farmzz, open Notifications, then open the notification you just sent.

Customer replies groups every actionable reply tied to that notification. You can see the reply count, reply rate and anything left to review.

The real Customer replies panel for a sent notification in Farmzz
Real Farmzz interface, shown in French. Every reply remains tied to the notification that triggered it.

Each reply shows the customer’s name, time, message and phone number. Use Copy when you need the number.

That’s it.

Copy, send, then open the sent notification to track every actionable reply generated by that text.

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